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In 2009 Mr Charlson was the store manager of the supermarket. Jennifer was working at the cheese count. According to Clyde an emo kid was working at the fish counter. Luke Smith bought food at the supermarket, for himself and Sarah Jane and for Mr Ploughman. He enjoyed the shopping. Sarah Jane Smith also went to the supermarket, but only did the shopping when Luke wasn't able to. She didn't enjoy the shoppings and was annoyed by the emplyees who grabbed her elbow and gave her advertising tips. All workers at Betterworth's had an uniform which Clyde and Sarah Jane found dreadful. (AUDIO: The Time Capsule)