Eleanor was a human florist who worked in a flowershop in Scraptown. Later she was a passenger on the SS Lucy Gray, when the last humans left Earth and tried to escape the solar flares.
The Eleventh Doctor and Amy Pond helped her to plant her flowers, to get a ring from an aquarium, to find a valuable fish, to get a tea. In return Eleanor gave them her medical card, a tool box and many more things. (GAME: Evacuation Earth)